Frequently asked questions

Product & Features

Q: How is this different from traditional RPA or automation tools?

A: SamuraiAI does not depend on fixed flows or scenarios like traditional RPA. Just describe what you want to do in natural language, and the AI recognizes your screen and operates it flexibly.

Q: Can it automate private internal admin screens or services protected by two-factor authentication?

A: Yes. Any service with a standard specification that can be operated in a browser can be automated. For authentication, you log in manually the first time, and subsequent logins are handled automatically. *Depends on the web service specification.

Security & Privacy

Q: Are the messages I enter or the execution results used to train AI?

A: No. SamuraiAI never uses your data to train AI. We treat your privacy and data security as our highest priority.

Q: How are credentials managed?

A: Credentials are stored securely on your own PC. They are never stored in the cloud, so you can use the product with peace of mind from a security standpoint.

Q: How are prompts stored?

A: Prompts used in workflows are stored in our database using a strong encryption algorithm.

Q: Can I control the task execution history?

A: Yes. Task execution history is saved so users can review it, and you can also delete it manually from within the app.

Usage & Operation

Q: Is there support for operating the product?

A: For app support, please refer to our official documentation.

Q: Can I do other work while a SamuraiAI task is running?

A: Yes. You can carry on with your usual work while SamuraiAI runs automation. With typical RPA tools you cannot use the PC while automation is running, but SamuraiAI works in the background so you can use it in parallel with other tasks.

Pricing & Credits

Q: What are AI Credits?

A: AI Credits are tickets consumed when SamuraiAI runs a task. They are consumed based on the amount of input/output tokens (characters) sent to the AI and the performance of the AI Model. Each plan includes a set amount of AI Credits, and you can purchase more if needed.

Q: Can I check AI Credit usage charges?

A: Yes. You can review your AI Credit usage history from the admin panel. The credit consumption for each task is shown in detail, making cost management easy.

Q: Any tips for reducing AI Credit consumption?

A: It is important to finish automation in as few steps as possible. Aim for specific, concise instructions. You can also improve cost efficiency by reviewing your choice of AI Model as needed.

Administration & Operations

Q: Are audit logs provided?

A: Yes, audit logs are provided depending on your plan. Administrators can review who performed what action and when, which helps maintain security and compliance.

Q: Is source IP restriction possible?

A: Yes, source IP restriction is available depending on your plan. By allowing access only from specific IP addresses, you can strengthen security.